Right Meta Quest Pro controller will not track or connect properly

[Lotion2011]

My meta right meta quest pro controller just blinks blue, and sometimes is a solid white or blinking white light. I have paired and unaired multiple times, and that works just fine. But it just never shows up on the screen and says it’s not connected? Please help me fix this.

[MetaQuestSupport]

Hiya there @Lotion2011! We couldn't help but notice that you are having issues with your Quest Pro controller tracking. We'd be more than happy to lend you a hand with this. If you are having trouble with pairing or controller tracking, please try the following: 

• Try waking them up by quickly pressing the Oculus or Menu buttons.
  • The LED should be solid white on each controller while in VR
• Make sure the tracking cameras of the controllers are clean
• While in VR, hold the controllers at eye level, pointing in front so that the cameras on the controller can see the surroundings.
• Try pressing and holding the Oculus button for 5 to 10 seconds. If the controllers re-center, then at least the controller Bluetooth is connected. This means it’s likely the controller is not tracking.
  • Try rebooting the controller by holding down the Oculus/Menu button until you see the lights change.
    • This usually takes about 12 seconds. You should feel the "powering down" haptics, followed by the "powering up" haptics before releasing the button.
  • If still not working, restart the HMD via long-pressing the power button until the Power Menu comes up. Use the Gaze Cursor to select Reboot.
• Go through the Meta Quest app and unpair/pair the controllers.
• If that does not work, manually pair the controller using commands:
  • To enter pairing mode on each controller, press and hold the Oculus+B (right) or Menu+Y buttons (left) for 3 seconds. You'll feel a light vibration from the front trigger when the controller transitions into pairing mode.

We hope this helps. If you continue to have issues, please reach back out. We'd be happy to provide you with additional troubleshooting. We hope to hear from you soon! 

[MetaQuestSupport]

Hiya there! Just swinging by to see if you still needed help with your controller tracking. Hit us up anytime if you still need our help. We hope to hear from you soon! 

[hakangulerce.2024]

Hello, I am having the same problem, after 1-2 minutes my right controller stops working. I tried everything including factory settings, pairing/unpairing and did not work. Please help!

[MetaQuestSupport]

Hey there, @hakangulerce.2024! We see you are communicating with us via PM, and we'll be happy to assist you there! 

[CJHSparta]

Hi there, I suddenly had similar problems for just my left controller, was playing fine for about 2 hours and suddenly a message pops up saying "left controller warm, will shut down in 5 minutes".

So I switched it off and left the controller to rest for about an hour. When switching back on, I instantly received two messages, one that tracking is not working and two the left controller is warm and will shut down in 5 minutes, I noticed the LED light on the left controller has went dim.

 

I've tried restarting the controllers and factory resetting my headset with no success... Very sad because I baby this headset and am very careful with it, not sure why it has stopped working despite only purchasing the quest pro in late June 2024