since a few days I have the problem that my right controller is not in front of me anymore, but 2 meters away from me or moving uncontrollably through VR. This happened first in "Beat Saber". Suddenly my right saber wasn't in front of me anymore, but 2m to the right - or it moves from right to left by itself,like I'm throwing it. This also happens in "Trover Saves The Universe" (rarely) or "Ranket NX" (sometimes), but mainly in "Beat Saber". Other games seem to work fine, though. I tried to switch batteries, but had no luck.
Anyone knows about this problem and have a fix? My Quest 2 is only 5 weeks old and I really handle it with care.
Hey Hamrath, we hate to see you're having tracking issues with your right touch controller. Here are some troubleshooting steps we would love for you to consider:
Lighting
Is the play location well lit?
Is it possibly too bright?
Try a different play area/room.
Power
Are the batteries well charged?
Remove batteries for a couple of minutes and re-insert them
Try new/different batteries
Reboot the headset
Try re-pairing the controllers:
For the Quest 1 & 2, using the Phone App
For the Rift S, using the Oculus Home desktop software
Last resort: Factory reset (Quest Only)
If you are still having tracking issues after trying these troubleshooting steps, please let us know by submitting a support ticket. We are more than happy to look into our options.😊
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey Hamrath, we hate to see you're having tracking issues with your right touch controller. Here are some troubleshooting steps we would love for you to consider:
Lighting
Is the play location well lit?
Is it possibly too bright?
Try a different play area/room.
Power
Are the batteries well charged?
Remove batteries for a couple of minutes and re-insert them
Try new/different batteries
Reboot the headset
Try re-pairing the controllers:
For the Quest 1 & 2, using the Phone App
For the Rift S, using the Oculus Home desktop software
Last resort: Factory reset (Quest Only)
If you are still having tracking issues after trying these troubleshooting steps, please let us know by submitting a support ticket. We are more than happy to look into our options.😊
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Also check if the camera lens covers on the right side are clean (wipe them with microfiber cloth). Taking off/putting on headset your hands could have smudged the lens covers.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
