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Right controller not pairing

Level 2

Hi, my right controller stopped working, so I tried soft rest, changing batteries, leaving batteries out before changing but still won’t pair.

when I try pair through phone app the controller updates says its ready but still not paired.

now tried factory reset of headset but stuck on first screen as only have left controller.

Any way to first get headset padt reset screen and then controller paired please? 



Community Manager
Community Manager

What's up, @TatePotato! We see you're kind of in a pickle, let us set you free from that pickle jar! So that we can get this issue resolved for you we would like to direct you to our support team at Meta Store Support. Just explain your issue and provide them with all of the troubleshooting steps you've done so far, and they should handle it from there!