cancel
Showing results for 
Search instead for 
Did you mean: 

Right controller not showing in headset

CannonStink
Honored Guest

The right controller no longer shows when using the headset. This is what I've tried so far:

• leave batteries out (multiple times, for a day)
• Unpair / repair in app. Both controllers are listed, and show 100% battery.
• Factory reset
• Clean battery contacts in controller

I'm out of ideas. Do I need to buy new controllers? Is this a known issue? Could it be related to the headset?

Thanks

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there,


Thank you for bringing this account controller issue to our attention.


We would like to investigate further, and for this we will require some information regarding your device and account we wouldn't want you to disclose in a public space.


Please send us a private message to help you with this query. Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message".


Please remember, you must be signed into the community first to send us a private message.


We hope to hear from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?