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Right controller not turning on

Anonymous
Not applicable

Our right controller began lagging and not tracking properly. We replaced the battery and added in the piece of aluminium foil as mentioned on other sides. This seemed to work for a short amount of time, then began lagging again. I have paired, unpaired, paired again, done a reset on the headset and anything else I can think of. The right controller now doesn't turn on at all, yet says that it is paired. Do you have any other suggestions? Thanks so much!

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi there! We know how important it is to have working controllers. Rest assured that we will work together to get your issue resolved. Since you have done the majority of the troubleshooting steps yourself, we ask that you contact us at customer support so we can further look into this. You can also PM us directly if you would like to. Please click here https://metaque.st/CommunitySupport or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We do look forward to hearing from you!