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Right controller won’t connect even after replacement

FirepandaH2O
Honored Guest

Couldn’t get right controller to pair directly after being taken out of the box. Headset will not pair because of this so I cannot pair through the app. Was sent a replacement for right controller because I was told it would fix it but it did not. New right controller does not show up on device. Still cannot pair headset to app. 

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hi @FirepandaH2O. We understand that after a replacement, your controller seems to not be the exact issue. We know having your headset not pair with the app is getting in the way of you enjoying the wonderful world of VR, and you shouldn't have to wait much longer. Let us help you by providing some general troubleshooting for this issue.

 

  • Ensure the phone is compatible with the Meta Quest App.
  • Ensure the phone app and headset are on the latest available version.
  • Ensure the phone and headset are connected to the same network.
  • Remove any unsupported third-party accessories that may affect communication (such as headset covers, etc.).

If the issue persists, we would like to have you try a factory reset on the headset. Please make sure your cloud back up is enabled before doing the factory reset, to do so click here. If, after the reset, you are still unable to pair with the app, please let us know so we can proceed accordingly.

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