03-27-2023 09:07 AM
I recently replaced the thumbstick in my right controller and now it wont go into pairing mode . It wakes up when i push a button but when i hild down the buttons for pairing mode it doesn't do anything
03-27-2023 09:19 AM
Hey there, @Jokes4EVER! Hello there, we completely understand that you're having trouble pairing your right controller after replacing the thumbstick. And we know how this could be affecting your VR experience. We'll be happy to assist you and get this resolved. Please assist us by answering the questions below so that we can better understand.
03-28-2023 03:12 AM
Hello Quest support, I am having similar issues when the the right controller flashing three times. I have done a factory reset from the Oculus device and now will not go past the initial controller setup screen as the right controller still not connecting ( batteries changed). The left controller connects ok and my phone connects to the Oculus code. I am now stuck with now no working quest 2 being stuck at a startup menu where it asks to pair controllers. As the right one is not responding apart from three flashing lights I can’t go any further into the initial setup…..please help!!
03-28-2023 07:18 AM
Hey @Quadsgo. We understand how troubling it can be to have your controller not pair to your headset. We appreciate you trying all of those troubleshooting steps to fix this issue. Since none of those seemed to do the trick, we'll like for you to follow this workflow to create a ticket on our support website.
Meta Quest 2 > Right controller > Charging, Tracking & Pairing > Controller doesn't pair > This does not solve my issue
Once you do that you'll have the chance to speak to one of our wonderful agents through a email, a live a chat, a chat via WhatsApp or a scheduled phone call. The agent you get connected with will be more than happy to look into what other options we have for you.
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