While using the rift 3S (regardless of storefront or app used) the right hand controller will constantly read low battery, and completely shut off roughly every 15-30 seconds, especially when playing a more vigorous game like Rumble (my current favorite). This persists despite changing batteries, including testing those batteries to verify they still contain full charge.
I have not hit this controller against anything, nor do I play with significant sweat on my hands.
Considering that I just bought this device a couple months ago, I'm curious if:
1. it's still under warranty and I could get a replacement at no charge.
2. I need to get a replacement or if there is another solution.
Four Rift CV1s, Quest 2, Quest 3, Lenovo Explorer WMR, GearVR
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
