Right quest 2 controller wont track

[addiejax13]

Hello, my controller turns off and on but it won't track in the headset, and I have tried to unpair and repair, but it does not work. Please help, thanks

[MetaQuestSupport]

Hello,

We understand you are having some tracking issues with your controller and thank you for attempting some troubleshooting yourself, we have attached some further troubleshooting below that you can try.

• Ensure your area is well lit, with enough light to see clearly, but no direct sunlight
• Ensure your area is free of small lights such as Christmas lights, or LED strips
• Ensure your area is free of reflective surfaces such as mirrors, glass, or polished marble
• Ensure the tracking cameras are clean
  • If they need to be cleaned, follow the maintenance and care guidelines
• Ensure your environment is free of any obstructions between the tracking cameras and the controllers
• Remove unsupported third-party accessories that may affect tracking or controller detection. For example, controller and headset covers, controller attachments, etc.
• Remove the battery from the controller for 30 seconds
• Try replacing the battery with a new one

If you find these steps don't work for you would you be able to contact us directly so we can look deeper into this with you. 

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[MetaQuestSupport]

Hello,

We are just following up to see if you require any further assistance with this.