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Roblox not downloading quest 2

Lillyray600
Honored Guest

My Roblox won’t work on my quest 2.  if I go onto the roblox page on the quest app, it says purchased. But when I go into Roblox on the store on my headset, there’s a spooling thingy. It shows up on my App Library on my phone, but not my headset.

 

@metasupportcase 

5 REPLIES 5

MetaQuestSupport
Community Manager
Community Manager

Hello, @Lillyray600! Just to clarify, are you having issues finding the app in the headset, or are you having issues downloading it? Either way, we understand the importance of being able to access your desired applications, and we would love to assist however we can!
First, Have you tried restarting your headset? A quick power off, and power back on can solve a lot. Next, please turn the headset off, log out of the mobile app, log back in, and then turn the headset back on.

If the application is still missing, are you able to start the download of the app from your mobile device? Please let us know if you continue to have issues, and we would love to review anything we can further!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @Lillyray600. If you are still having issues accessing an application, we would love to assist however we can. Just let us know! You can also reach out to us any time from our Profile Page.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Moonl1ght2
Honored Guest

my Roblox will not update and i reset my Oculus but still not working

Hi there, @Moonl1ght2 

 

Can you please send us a private message so we can investigate this issue further with you?

 

To send us a private message, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport

Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi! I'm having the same issue as Moonl1ght2, is there any solution yet?

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