10-20-2020 10:24 AM
11-14-2020 04:01 AM
11-14-2020 04:51 AM
WikiD007 said:
Ok Just an update to my post on October 31st
WikiD007 said:
Dammit I tried the fix and I thought I almost had it but alas it has not worked.
- Deleted the rogue oculus account that was linked to my Facebook through PC. How was it even created? I've never used oculus using my Facebook. It says its on 30 day suspension grace period now.
- Then deleted Instagram app, Facebook app and Oculus app off my phone and logged Facebook out of internet.
- Then just reinstalled Oculus app ,and then when I logged into my actual oculus account and start the merge process I manage to get the oculus app to switch over to the internet version of Facebook and ask for me to log in.
Got excited at this point
- Logged into Facebook, but then when it says Oculus would like access to your Facebook account, "continue with xxx my name xxx"
It goes to a blank page with oculus in the title. and thats it
Once I install the Facebook app again, and try the merge, it just does that thing where it loops back.
Maybe once the 30 day period has ended and the rogue oculus data has been deleted, it might work.
Oculus support spoke to me through my support ticket email that I started 2 weeks ago.
Apparently trying to delete my oculus data meant they had to get my confirmation to undelete it before they could unlink that account. So probably best not to try the solution above. They then sent an email to my facebook email to reset my password of its erroneous oculus account.
Once that was done, support was able to unlink that oculus account from my facebook.
I made sure I didnt log in with my "reset" password to that erroneous account. Once you reset your password it takes you to a page where you can then log in with your new password. DONT DO THIS . A mistake that I almost made and support didn't make it clear not to do this. . That would apparently create another erroneous oculus account.
I was able to use the app to now merge my preferred oculus account to my facebook. Apparently an error crops up at the end but it can be ignored.
I am now playing with my oculus quest 2.
yay
11-14-2020 12:25 PM
bitterboy said:
WikiD007 said:
Ok Just an update to my post on October 31st
WikiD007 said:
Dammit I tried the fix and I thought I almost had it but alas it has not worked.
- Deleted the rogue oculus account that was linked to my Facebook through PC. How was it even created? I've never used oculus using my Facebook. It says its on 30 day suspension grace period now.
- Then deleted Instagram app, Facebook app and Oculus app off my phone and logged Facebook out of internet.
- Then just reinstalled Oculus app ,and then when I logged into my actual oculus account and start the merge process I manage to get the oculus app to switch over to the internet version of Facebook and ask for me to log in.
Got excited at this point
- Logged into Facebook, but then when it says Oculus would like access to your Facebook account, "continue with xxx my name xxx"
It goes to a blank page with oculus in the title. and thats it
Once I install the Facebook app again, and try the merge, it just does that thing where it loops back.
Maybe once the 30 day period has ended and the rogue oculus data has been deleted, it might work.
Oculus support spoke to me through my support ticket email that I started 2 weeks ago.
Apparently trying to delete my oculus data meant they had to get my confirmation to undelete it before they could unlink that account. So probably best not to try the solution above. They then sent an email to my facebook email to reset my password of its erroneous oculus account.
Once that was done, support was able to unlink that oculus account from my facebook.
I made sure I didnt log in with my "reset" password to that erroneous account. Once you reset your password it takes you to a page where you can then log in with your new password. DONT DO THIS . A mistake that I almost made and support didn't make it clear not to do this. . That would apparently create another erroneous oculus account.
I was able to use the app to now merge my preferred oculus account to my facebook. Apparently an error crops up at the end but it can be ignored.
I am now playing with my oculus quest 2.
yay
Hi.
Did that chat person do something after your password reset? Or support team? Because yesterday I explained to chat person that could it be that I cannot reset password cause that account is under deletion process and then she canceled that deletion and then I got reset link. But still waiting for that someone whos going to unlink it.
11-14-2020 12:48 PM
11-16-2020 02:01 AM
11-16-2020 08:44 AM
11-16-2020 09:03 AM
HungarBoom said:
Thanks to your update, I contacted support chat again. This time I got a very helpful person who forwarded the chat to email support. Although he said 24 - 48 hours, I got an email in 30 minutes. With some emails back and forth (finally 2 accounts had to be unlinked) he solved it and I am back in business! Tnx again for the help in the forum.
11-17-2020 01:28 PM
11-18-2020 09:54 PM
11-18-2020 10:27 PM