I have created an account for my 10 years old child to use Meta Quest 3, but I cannot get past the page that requests me to confirm the use of cookies after I sign in.
I have tried logging in with the Meta Horizon app and Chrome browser in his tablet. I have tried with Firefox Mobile and Chrome in my phone. And have tried with Chrome in a laptop. The result is always the same: after signing in with email and password, i am taken to a page with title "Allow the use of cookies from Meta?". At the end of the page there is a button with label "Confirm". I press/click the button and nothing happens. I already tried pressing it many times, but nothing happens.
I was Informed on the 1st November they was looking into it when they past my case over to some sort of technical support as their recommendations I tried did not work
26 days later, repeat emails with repeat troubleshoot guides, to then just being ignored is why I returned the headset.
Unacceptable in my opinion, I just hope they sort all this out for all with this problem before Christmas because I imagine many children might have this as a Christmas gift and they will be unhappy children on Christmas day for the parents who have not tried to set this up before hand. So glad I did!
Having the exact same issue. My son just got a Quest 3 for his 11th Birthday. I've created a parental account added him as child online but when I try add his account to the headset which then sends him a link to log in via the app he's unable to get past the accept cookies, tapping the button does nothing.
Yes I went through the same thing. The email support took a while before they believed it was an actual problem, it was quite frustrating. Hopefully having more people emailing them might help.
It is really frustrating to hear that there are a lot of people are facing this issue. I have messaged Meta support and they suggested to hard boot the headset which I did and I’m still facing the same issue where I can’t bypass the cookies page! Tried to clear cookie and caches etc and still the same! 🤦🏻:male_sign:
Yes I also found they kept suggesting generic solutions like hard reset, clearing cache, different browser etc. That made me feel like they weren’t taking it seriously. However I do think they’ve acknowledged the problem now.
