[SOLVED] Cannot get past Allow Cookies screen with child account

[notrev]

I have created an account for my 10 years old child to use Meta Quest 3, but I cannot get past the page that requests me to confirm the use of cookies after I sign in.

I have tried logging in with the Meta Horizon app and Chrome browser in his tablet. I have tried with Firefox Mobile and Chrome in my phone. And have tried with Chrome in a laptop. The result is always the same: after signing in with email and password, i am taken to a page with title "Allow the use of cookies from Meta?". At the end of the page there is a button with label "Confirm". I press/click the button and nothing happens. I already tried pressing it many times, but nothing happens.

Is this a system bug or am I missing something?

Thanks in advance.

//Notrev

[ActionLog]

Hi everyone,

I wanted to share an update regarding the issue with adding a child account to the Meta Quest 3. Like many of you, I encountered the same problem where the "Confirm" button on the "Allow the use of cookies from Meta?" page did nothing. Here's what I did:

1. Browsers and Modes Tried:

   • Edge (InPrivate/Incognito mode) on PC: Same result, no errors given.

   • Firefox (on PC): Success 🎉 after sending a new link because the previous one expired after 15 minutes.

2. Technical Details:

   • Used the Network console in Developer tools in Edge and downloaded a .har file.

   • Found the following error in the file:

     {
       "errors": [{
         "message": "A server error field_exception occurred. Check server logs for details.",
         "severity": "CRITICAL",
         "code": 1675030,
         "summary": "Query Error",
         "description": "Error performing query."
       }]
     }
     

3. Solution:

   • After trying Firefox on PC with a new link, I was able to successfully set up my daughter's account on the Quest 3 🎉.

I hope this helps others who are facing the same issue. If you have any other tips or solutions, please share them here. Good luck!

[ViciousPlankton]

That's great! Unfortunately, I just downloaded Firefox and copy/pasted the link in there. I had exactly the same result with the confirm button not working.
Any ideas on what might be different?

[ActionLog]

Bummer – sorry to hear that. My Firefox is version 130.0.1 (64-bit), and the only extension installed is a password manager, so pretty much untouched, like yours.

The only difference that I can think of since the very first time I tried to connect the account, is that I purchased a game in the Quest store today.

Also, I rage-clicked the "Confirm"-button (in Edge) like a madman (╯‵□′)╯︵┻━┻

[s0ra_h]

I there a solution to this issue yet, it is driving me mad, I can't click on the button on either the Meta Horizon app or the Headset, don't understand how this was tested.

[tommahu]

Same situation here. Changing between browsers (Mozilla Firefox > Vivaldi > Google Chrome > Microsoft Edge) and switching between Private Window/Incognito Window/InPrivate Tab did not help either.

I strongly believe we are facing a real issue with kids account.

[kk.747461]

Hi I managed to contact metaquest admin on this forum, they sent me a link that got round this problem

[tommahu]

Therefore, I will wait for this secret link. Crossed fingers.

[mesopotamian.773735]

Hi there, can you elaborate more on that link please? Is it account specific? I have already contacted meta and after trying their suggestions they from various methods to factory rest the last suggestion was to submit a bug report or whatever they called it! 

[Spinicusbbb]

Hoping that someone can post a link to fix this.. the only temp solution I had was to make her 13 and a teen account .. not ideal

[never.north]

I'm having the same issue too and wondering if after you set her account as 13 and accepted the cookies, can you change her age back to 10-12?