SOS blinking of controller

[Luckybri]

My right controller is blinking, signaling SOS in Morse code. In other words, IT'S NOT READING THE RIGHT CONTROLLER.

I’ve read that I need to unpair and pair the controllers in the mobile app. The fact that I have to use a different device to change the settings seems crazy to me. But the worst part is that the "Glasses Settings" option doesn’t work in the app. A disastrous device, piling one failure after another.

What do I do???

[MetaQuestSupport]

Hi there @Luckybri!

Thanks for reaching out to Meta Quest Support! We understand you're having trouble with the Meta Horizon mobile app, so we'd love to help you fix this and get back to enjoying gaming in VR.

Firstly, please could you ensure that your mobile device and headset are both connected to the internet and on the same network? If the headset still isn't showing up, ensure that the mobile app and headset are on the latest available version remove any unsupported third-party accessories from the headset that may affect communication (such as headset covers, etc.) 

If you're still having trouble after this, please send us a private message so that we can help you further. Thank you!
 

[Luckybri]

Yes...they are connected on the same internet signal. My headset is showing up on the app, I don't understand your question. My problem is not only with the app, it's mainly with the right controller doing an SOS blinking light and not being recognized by the headset.

Also, there's no 3rd party accessory and both the app and the headset are on the latest version.

I honestly feel like my problem was answered by a robot because I felt unread.

[MetaQuestSupport]

Thank you for getting back to us! Since you were unable to access headset settings in the app, we wanted to make sure that the headset and mobile app were set up properly, as problems with the setup could cause further issues with the connection between the headset and controllers. Now we can move on to the next troubleshooting steps for controller pairing:

1. Remove the battery from the controller and place it back in
2. If the issue persists, replace the battery

If you are still facing the same problem after this, please send us a private message, so that we can investigate further.

Thank you for your cooperation!

[MetaQuestSupport]

Hello again!

We just wanted to check in to see if you still needed help with your controller? Please don't hesitate to get back to us if there's anything we can do to help.

[Luckybri]

Hi! I am unavailable and unable to check your solutions at the moment. I will be back tomorrow and follow the steps.

[MetaQuestSupport]

Great, thanks for letting us know!

We look forward to hearing back from you tomorrow!

[Luckybri]

I am still having the SOS blinking problem, even after changing the battery.  

https://youtube.com/shorts/SDwcXibDY2A?feature=share 

How can I send you a private message?

[Luckybri]

Problem solved. The apparent reason why I couldn't get access to the settings menu in the Meta Quest app is because you need to grant permision to you location and bluetooth. Until you do that you dont have access to settings. 

Once in settings, pair your controller and the firmware will update. 

Personally, I am not happy giving these permitions in order to adjust settings and this just sums up to the pile of complaints I already have about this hardware and software. 

[MetaQuestSupport]

Hi there @Luckybri , thanks for your reply.

That is absolutely great to hear that you have been able to get this resolved! We also appreciate any and all feedback on our products and services and would like to redirect you to the ideas section of our forum. This is where we will look into all of the best ways to improve the customer experience and help our customers the best ways that we can.

If there is ever anything else you would need help with, please do not hesitate to let us know.