cancel
Showing results for 
Search instead for 
Did you mean: 

Samsung Gear VR Samsung Galaxy S7

takkeherrie
Level 2

Hi,

I recently got a Samsung Gear VR (Oculus) headset. Brand new in it's box. "Compatible with Note5/S6 edge+/S6/S6 edge/S7/S7 edge", it says on the front of the box.

I have a Samsung Galaxy S7 so I thought: "Nice! That should work!

Not...

When I connected my SGS7 to the Samsung Gear, it immediately installed an app. Oculus.

Ok, so far no problem.

When I opened this app it said: "Oculus from Facebook. Continue as (my name)".

When I did hit this button it said "Facebook-session expired".

WTF?

The same some problem occurs when I downloaded the Meta Quest app (I thought it would be an upgrade).

Now, every time I connect my SGS7 to the Gear VR, it says: a software update is required.

How? Where?

And so I can't get past the installation process...

Not to mention to get registered at Oculus or Meta...

Help me!

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey there @takkeherrie! Thanks so much for reaching out, we know how it feels having issues getting your device set up. This is definitely never a fun situation to be in! As of November 2021, Gear VR will no longer be supported on devices that update to Android 12. If your mobile device has been updated to this operating system, it will no longer be compatible. For more information, check out our site here. Hope this helps! Let us know if you have any questions or concerns, we're happy to assist.

takkeherrie
Level 2

Hi,

My Samsung Galaxy S7 stilll works perfect on Android 8.0.0. So why this problem with the Oculus app, who say I need a sofware update. From where and how? And do I need some kind of device to point and click beside it? Please tell me or this VR is unusable for me...

MetaQuestSupport
Community Manager
Community Manager

Hello, @takkeherrie We appreciate you bringing this to our attention, but we regret to inform you that this device is not one that we at Meta support.  To get proper support you would need to go to this support website

We hope that all of your problems are resolved and that you soon get to explore virtual reality.