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Samsung Gear VR

SaviddL
Explorer

Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus apps and reinstalled, no change. I created a new FB account and Linked it but again when i open the Oculus Gear VR app i get that error, rebooted the device, no change, removed all FB accounts from my device (S9+) and added only the new account, no change. My old Oculus account doesn't work as i get a "No network Connection" error there. WTF is up with Meta forcing users into this crap that is rife with issues. And I cant raise a ticket because there is no support option for Gear VR. And I refuse to buy a $400 headset just on principle...My existing one worked just fine until today.

543 REPLIES 543

Hey there @k8188219! Thanks for answering all those questions. In order for us to look further into this we recommend reaching out to us in a private message. In order to do this please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. 

 

Please make sure you send us your username, email and full name on your Meta Quest account in your private message. This will allow us to look further into what may be causing this issue. 

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Hey there, @k8188219! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out! 

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I am waiting for your kind response. What is the solution to my problem?

Hey there, @Talha.Malik.0310. Thanks very much for providing the info in your previous comment! Could you send us a PM so we can look into this a bit more for you? Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey there, @Talha.Malik.0310! We just wanted to check in since we haven't heard back from you yet. If you'd still like help with this just let us know, we'd be glad to help out!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

yasir.907
Honored Guest

image.jpghow can i fixed it please help me 

Hey there! We appreciate you reaching out regarding your log in issue. Which is why we want you to get connected with us through a PM! That way we can collect a bit of information and work to get you back on track. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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paul.hughes.2022
Honored Guest

Screenshot_20221229-142730_Oculus.jpg

I have factory reset this phone and reinstalled facebook and oculus but this error is still occurring. I have also changed my facebook password. Oculus is seeing that I am on facebook I presume because the tab changes from "login to facebook" to then having my name in. Please advise!

Hey hey! We see your having issues signing in to your account with your Facebook as this is not the experience we want you to have with us. Please get connected with us through a PM so we can work to get you back on track! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

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ryan.125682
Honored Guest

You can enable developer mode and open the apps from the gear vr service app and you can download google cardboard games i have the same issue you just have to tap on gear vr service in apps and then click on memory and then change memory now your in the app click 5 times on gear vr service version

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