08-30-202208:44 PM - last edited on 01-18-202403:25 PM by TheLegend27
Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus apps and reinstalled, no change. I created a new FB account and Linked it but again when i open the Oculus Gear VR app i get that error, rebooted the device, no change, removed all FB accounts from my device (S9+) and added only the new account, no change. My old Oculus account doesn't work as i get a "No network Connection" error there. WTF is up with Meta forcing users into this crap that is rife with issues. And I cant raise a ticket because there is no support option for Gear VR. And I refuse to buy a $400 headset just on principle...My existing one worked just fine until today.
2) Turned off two-factor authentication on website.
3) On Note 8 Opened Meta Quest app (Installed from google app store). This gives an option to setup your VR device, I selected GearVR. That launched Occulus app ( This was the app that was installed when I first setup GearVr years back.
4) Clicked "Sign in"
5) Now once logged into Occulus app. I re-plug into GearVr and it solved the issue.
I wont logout of the occulus app on note8, just closed it, as this might again cause same problems. I can use installed GearVr apps even if WiFi is off.
I finished off by re-enabling two factor authentication on meta website.
Hope this helps others, dealing with the "no internet connection" message.
I would never have thought about doing that, brilliant. Turning of two-factor-authentication worked. I re-enabled it after Gear VR was working. It also works with Wi-Fi off. If you want to keep 2FA, i don't think its a good idea to logout of the Occulus app.
I recently dug out my old Galaxy S9+ and thought I would have a go with the VR and have the same issue. I have never seen such a convoluted mess of hoops in my life with any process, the kicker is that it doesent even work at the end of it. I also have a no network issue which you cant seem to get passed. I have an old S8+ knocking about somewhere I may try with that as well, but I will probably just end up doubling down on my frustrations. The annoyance is that it used to work and there were no issues. That must have been seen as to simple.
Hey there @marc.russell.online, we know how upsetting login issues can be. There's some information we'll need to gather from you so we can look into this further.
Please shoot us a message through PM, and we'll take a closer look at this. Select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi, support, seeing as everyone else here has more or less the same the same issue, why not dispense with the PMs and just answer the questions on here, providing a fix to the issue. As the issue looks to be with the software and its ties to facebooks, the issue wouldnt be with any personal account detail as we all wouldnt have the same issue on multiple different devices, the only common factor is the software.
Hi to anyone still having the same issue. You could go to your mobile and delete all VR apps that were installed prior to transition from occulus to meta account. I manually looked at all apps on my note 8. Uninstall each one that has anything to do with occulus.
Then re-insert your mobile into the Gear VR head set. It will tell you to remove and let it install apps. Then go to google store and download the meta quest app. Login on your mobile on the meta quest app. In meta quest app, If you scroll to the top there is an option to setup your VR device. I selected Gear VR. I didnt do anything more than that to get it work. Perhaps I was just lucky.
Gday im karen I've been asking for private help with meta about my oculus won't sign into Facebook or Instagram I keep getting message saying login sessions expired and I've been through all the help with John from meta and now I have Laurie but she wants me to start from scratch again which it doesn't work why did they have to change things now alot of people can't use there headset im sick od getting the run around on this passing it buck cause it's to hard get someone on here that can fix it so everyone can use there headset ..regards Karen
Hi Karen! We know how it feels going back and forth with support, and how important it is to get a swift resolution. For this specific Gear VR issue we'll need to refer to our specialist team, which can be an extended process. That being said, we would never want to leave you hanging! Reach out to us via PM so we can take a closer look into this with you, and get you back in the game as soon as possible. You can clickhere or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
