Samsung Gear VR

[SaviddL]

Looked at a bunch of other posts and cant solve this issue. My headset was working fine until today where i was forced to get a using a meta account. Since then all i get is a "Facebook Session Expired" error. I've uninstalled Facebook and Oculus apps and reinstalled, no change. I created a new FB account and Linked it but again when i open the Oculus Gear VR app i get that error, rebooted the device, no change, removed all FB accounts from my device (S9+) and added only the new account, no change. My old Oculus account doesn't work as i get a "No network Connection" error there. WTF is up with Meta forcing users into this crap that is rife with issues. And I cant raise a ticket because there is no support option for Gear VR. And I refuse to buy a $400 headset just on principle...My existing one worked just fine until today.

[Ahoe1]

With samsung vr gear and s7 I cannot activate the oculus app. It either says there is no internet connection, or after making a Facebook and meta account of says it cannot connect with a Facebook account. So I am totally unable to use the vr gear. In previous posts I noticed that assistance from helpdesk is needed, so please contact me to resolve this.

[MetaQuestSupport]

Hey there @Ahoe1! We understand you are unable to pair your device with the mobile app. No worries, we're here to assist you and get you on track so you can enjoy those fun games in the world of VR! 
If you've previously used a Facebook account to log into your Samsung Gear VR, you must create a Meta Account in order to continue using your device. For more information, follow this link! If you are still receiving an error regarding your internet connection or log in after creating a Meta Account, please don't hesitate to reach back out!

[Ahoe1]

Unfortunately, when I want to login on Oculus app with my meta account, it says the password is incorrect. The only other option is to login using Facebook, but the I get the message that this is not possible.

I have not used the vr gear nor the oculus app previously, so I am trying to login on the oculus app for the first time. 

And still no succes. 

[Ahoe1]

 see attached print screen for the start screen I get in the oculus app 

[MetaQuestSupport]

Hi again @Ahoe1! Thank you for providing that screenshot as it was very helpful. Have you attempted resetting your password for your Meta Account? Use this link to log in, click "continue with email" and start the process to reset your password. Once you've completed this step, attempt to pair your device with the app. Let us know if this help!

[Ahoe1]

Unfortunately this is not the solution.

These are the succesive screenshots:

 

 

 

[MetaQuestSupport]

Hiya, @Ahoe1! Thank you for providing us with those screenshots; we greatly appreciate them. We'd like to look into this further for you. That being said, let's get you over to our PMs! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to getting you back on your VR journey!

[wardie44]

I have the same problem. Can you help me?

Andrzej

[MetaQuestSupport]

Hey there, @Ahoe1! We've got your PM, and we'll be more than happy to continue any further assistance through there! Thank you.

Hello there, @wardie44, we noticed you stated you're experiencing the same difficulties with your Gear VR. We'll be delighted to get you on the right track as well! Follow the link and steps above to send us a PM, we're looking forward to hearing from you.

[MetaQuestSupport]

Hey @wardie44, we're just checking back in with you regarding your Gear VR. If you still need help, send us a PM using the steps above; we're happy to help!