There are some issues on my gear VR by login in account, facebook, or even create a new one as there are notices pop-up of no network connection!???? However my WIFI is fully on with most expensive broadband plan! Wonderful, looks like they might had turn off their server so people cannot connect to it or use it? Especially for those new users that doesn't install it on their phone previously.
Hey @CamerlliaSu, go ahead and PM the @MetaQuestSupport account and I'll make sure this gets looked into for you. There's a few things we can look into for you but we'll need to verify some account information with you privately.
Hey CamerlliaSu, thank you so much for contacting with us. I have to inform you with regret that our Support for Gear VR has ended in August. In this situation, I will have to redirect you to Samsung, for further support, I kindly ask you to let me know the out come after contacting Samsung.
Hello, I contacted Samsung, for tye whole day of transferring from different departments, then at the end of the day they send me to their service center to speak to people there for a solution, however, they also cannot solve it... then they suggest me to contact Facebook and Oculus, back to Facebook, they recommend me try to reach you guys and samsung... What a fantastic journey that are not work out for a solution. Thereby, whose in charge in this case? Or is it share responsibility of both party?
Final question: Does the server for the gear VR Shutdown? Because the Meta Quest can be login, but the Gear VR Oculus are not working out as no network connection.
Hey CamerlliaSu, to clarify Meta is not supporting Samsung Gear VR anymore and is not actively participating in anything related to that model of hardware. Feel free to reach back out if you have any questions regarding Quest or Portal devices and their correlated accounts!
Thank you for reply, and I do understand the situation now, but what if it is not the hardware issues (or maybe it is?)? It is the login problem of the gear vr oculus App that are compulsory for the vr to use? What should I do with it? Should I just keep it as a collection ? Kind regards.
Hey @CamerlliaSu, go ahead and PM the @MetaQuestSupport account and I'll make sure this gets looked into for you. There's a few things we can look into for you but we'll need to verify some account information with you privately.
I am having the same issue and also cannot log in due to no connections. Then when it allows me to log in the app prompts me to link my existing email to the acc or in other words log in. I log in with the correct meta acc email and password but the login page just froze there for 5 sec and just literally stop. No matter how many time i press the link and continue, it just froze at the login page.
Hey @leebc79, go ahead and PM the @MetaQuestSupport account and tell them you're having this issue. We'll need to verify some account information with you but then we can get this sorted out for you.
Hey there, @leebc79! Thank you for letting us know you are having trouble logging into your account through the Gear VR. We know how troublesome this can be, and would be happy to help you look into it further!
Since we will be helping you with logging into your account, could you please send us a private message? To send us a message, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Once you send us a message, we'll be happy to look into this account with you!
