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Scratch on the internal screen of Meta Quest 3!

WizKipp
Honored Guest

I recently purchased a Meta Quest 3 and noticed when I selected the white theme, an internal scratch clearly appeared on the screen. I thought it was something in the lens or in my prescription glasses, However, when cleaning the screen and my glasses I noticed that the scratch remains there internally inside the meta Quest 3. How can I get help and support if I am currently residing in Brazil?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hey again, @WizKipp! We just wanted to follow up with you on the issues you were having with internal screen scratch. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hi @WizKipp! Thank you for reaching out to us in regards to this matter. We would love to take as further look to see what may be causing this problem. In order for us to do so, please send us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @WizKipp! We just wanted to follow up with you on the issues you were having with internal screen scratch. Did you still need assistance with this matter? Talk to you soon! Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I decided to stay with him like this. Thank you very much .

Okay, thank you for letting us know! If you need any further assistance or any other problems pop up, please don't hesitate to reach back out. We'd like to do absolutely all we can to ensure your VR gaming experience running smoothly! Otherwise, take care and have a lovely day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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