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Scratched Quest 3S Lens

barolb101
Honored Guest

A few days ago I bought a Quest S3 after looking at purchasing a VR headset for a couple years now. I wear glasses, and I wear them slightly lower on my nose ridge. I did not notice until yesterday evening, but the right lens has a scratch in it now.

I did swap in the glasses spacer, but I guess this was not enough? My glasses are not very large, but not small either. Yesterday I did look up and purchased the Zenni prescription.

20241222_214422.jpg

Is there anything I can do or any support for this? I have owned this Quest 3S for less than 72 hours.

4 REPLIES 4

Das.Bearski
Rising Star

Return/warranty. 
Definitely get the zenni inserts.

Good luck.

I know just enough about tech to look like I know what I'm doing.

TomCgcmfc
MVP
MVP

The Q3’s have the same plastic lens as the Q2 so you can try some watch scratch removers from Amazon.  A little googling will help you find out all about this.

Main thing is to avoid placing the headset on at an angle.  Put it face on and you shouldn’t come close to scratching anything imho.

i9 13900K water cooled, RTX4090, Z790 MB w/wifi6e, 32Gb 6400 ram, 2x2TB SSD, 1000W PSU, Win 11, QPro, Q3, w/Link and Air Link, Vive Pro1 with 2x2.0 base stations, Etsy lens mod and Index Controllers

I don't believe, scratching the lenses with your glasses is covered by warranty.....but of course, he can try.

Exactly

I know just enough about tech to look like I know what I'm doing.
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