Currently I was trying to fix my family members oculus quest 2. The problem started out with the remotes vibrating every few seconds. So we tried to factory reset the headset. I turned it on and it showed the setup screen for a few seconds and it went dark, but still played the setup music, and then the remotes started vibrating every few seconds again. I also tried to fix the vibrating by taking out the batteries for a few seconds. Thats all we have tried so far.
HI @AidenTheTwitchy. You are so nice to be assisting your family member with these issues they are having. We want to get a better idea of what the cause could be, so if you could please answer a few questions for us,?
When did the controllers start having issues?
Was everything working fine with the headset before the factory reset?
Is there any noticeable damage to the controllers?
Have you tried a hard reboot on your headset to get the screen working again?
We will be happy to proceed with any other troubleshooting after reviewing these details. If we need to get you a proper message, we can determine that after hearing back from you. We appreciate your time, and we look forward to hearing from you soon!
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It happened about 3 weeks ago. The remotes where not working before the facotory reset, we did the factory reset to see if we could fix the remotes, then after the factory reset the screen was not working. I do not see any damage to the controllers at all. We did try to do a hard reset, but everytime the setup screen would show for about 1 second and then turn black while still playing the music.
Yes we have trued unpairing the remotes from the phone. I was also wearing the headset fully after the factory reset. Its not black like it was off. It definitely is the darkness you can see when you have the headset off though, it still looks lit up rather than pitch black. And we have had it plugged in for over two hours. We put it back on his charger after we are done with it everytime.
Also another weird thing I noticed was that I could see the volume change icon when I changed the volume and I could see the screen that you get before powering down your headset.
Thank you so much for clarifying what you are experiencing. Let's focus on the display issue first and once we fix that, we can look into what might be happening with the controllers. First, please remove any unsupported third-party accessories that may affect boot, such as external battery packs, accessories that plug into the USB-C port, etc. If there are none, we suspect that something went wrong during the factory reset process. Can you try another factory reset, for good measure? This can be completed both through the phone or headset. If the display still appears black like that afterwards, please contact us through private message, so we can explore other options together.
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Thank you so much for reaching out to us through PM! We will continue to troubleshoot the issue there. Please keep an eye on your messages for updates!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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