09-21-202407:14 PM - last edited on 09-21-202407:18 PM by LordArceus
This started happening a few days ago, in the V68 and now with the V69 it continues to happen. Being in mixed reality mode it happens non-stop. * I hold the goal button to center and it centers correctly. * Within seconds the screen goes crazy and moves behind me. *If I turn around the screen does the same thing again.. It's unbearable and I need help. Thank you so much
Esto comenzó a pasar hace unos días, en la V68 y ahora con la V69 continua sucediendo. Al estár en modo realidad mixta sucede sin parar. * Mantengo el boton de meta para centrar y se centra de manera correcta. * A los segundos la pantalla se enloquece y se coloca detras mio. * Si me doy vuelta la pantalla vuelve hacer lo mismo.. Es insoportable y necesito ayuda. Muchas gracias
1- I already cleaned them 2- I used 6 merses of covers and they worked perfectly, now it turns out that that would suck? I removed them and they still don't work 3- Light? I have 5 lights on and the window open 4- full batteries! 95% brand they have. 5- I already deleted all the saved environments Use good development practices, analyze the code and then analyze the response, identify possible errors Factory reset :(? Que necesito tener como precaución para hacerlo?
Thank you for adding your voice to the community forums 😀
Before a factory reset it is important to back up your data to the cloud. Please click on the link below to view the steps to enable this and useful information to be aware of:
Thanks for the contribution, any solution to the problem I present in the videos? in the previous message? An example of how it sometimes looks from the camera, even with good light (I'm very sorry for the relaxation of the table 🤣). The situation makes me sad, I have had the glasses for 6 months and I have taken care of them as if they were a baby. They even have their own case.
Thanks for sharing those videos. They're really helpful in letting us know what's going on here.
Can you confirm if you have tried all of the troubleshooting steps suggested, including hard rebooting your headset?
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