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Screen/pixels burn?

seanlinmt
Honored Guest

IMG_20240511_173153.jpg

I've just noticed the above object in my display. It appears when I turn my quest 2 on and does not appear in screenshots or when I cast to another screen. What is causing it and how do I fix it? The following is another photo. 

IMG_20240511_134720.jpgIt seems to follow my head movements as well. Photo taken using a phone places on the lens.

6 REPLIES 6

MetaQuestSupport
Community Manager
Community Manager

Hello there, @seanlinmt! We understand you were running into an issue on the display for the Quest 2. We definitely want you to have the most enjoyable experience in VR, and having an obstruction is not ideal. We would want to check if this shows within the Home Environment as well as games or just when starting up. Has there been any physical damage to the headset, such as being dropped? Below are some steps that can help but also narrow down the possible cause:

  1. Reboot the headset
  2. Factory reset - What this will do is reset the device to a "like-new" state, wiping all information and data off the device.
  • Some of this data can be restored by enabling Cloud Backups beforehand; however, keep in mind that while Cloud Backup is available to all Meta Quest developers, it's up to developers to decide whether to enable this feature for their app and what data is backed up.
  • You can find which installed apps have Cloud Backups enabled on the Cloud Backups page of your Meta account profile.
  • Once you've set up Cloud Backups, ensure your device is fully charged, then proceed with the directions found in the link

Please let us know if it should continue after following these steps. Have a great day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello there again, @seanlinmt! We're committed to ensuring that you have the most enjoyable experience in VR, so we're following up to see if rebooting your headset or factory resetting it helped improve your display. If you're still experiencing display issues, we kindly ask that you send us a PM due to the potential of dealing with private and sensitive information.​​​

 

It's important to remember that you have to be logged in to the community before sending us a PM. To access our profile page, either select our name or click here! Next, click 'Send a Message' to PM us.

  

We're looking forward to hearing back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

gamekickr
Honored Guest

Take a look at this subreddit: itssundamageyouidiot (reddit.com)

No. That did not fix the issue. But I have submitted a support ticket. Thanks.

I've never taken the headset outside. And the sun damaged pixels on reddit looks different. Mine looks more like the weird icons on "Predator"

Thank you for the update, @seanlinmt, and for letting us know that you submitted a support ticket. We understand how these spots can really be distracting, so we highly advise you to continue this conversation with your assigned agent to avoid any miscommunications or delays. If you come across any additional questions, please feel free to reach out to us again, and we will be happy to help!! 

 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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