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Screen stays blank can’t get past the oculus image

Hi, yesterday I tried using my quest 2 VR after 3months. The oculus app in my phone said I needed a software update so I started my oculus but my Oculus isn’t going past the Meta image and remains blank even after pressingu the oculus setting button on the right handheld . I factory reset the oculus and still nothing. Anyone have any ideas on how I can get the Home Screen menu to come up? My quest 2 is a little bolder than 1yr but hasn’t been used much. Thank you.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there! Sounds like your headset isn't feeling too well, we know this is never a fun experience. Let's get this sorted out and get you back in the game! For boot up issues such as this, we typically recommend a factory reset. Since you've already completed this step, please reach out to our amazing support team so we can look into this further for you.