Sensors Cannot Track Movements of My Oculus Rift S

[Thibaud]

Hello,

Recently, I decided to restart my Rift S because I had encountered this problem before, and I also recently acquired a new graphics card, which gave me hope regarding the headset. The last time I was able to get it working was probably in 2020 or 2021. Here’s what happens: after several attempts with the different USB ports on my PC, I found two that work. The cables seem to be detected correctly as follows:

(I’m in France, hence the messages in French).

but in the next step, it says that the sensors cannot track the movements of the headset: 

À l'intérieur du casque je vois trois points de chargement infinis : 

I saw that this problem has occurred for many users who restarted this VR headset after some time. Many were in the same situation as me and tried solutions that worked. I tried them, but they didn’t work. Here they are (advice taken from other posts similar to my case):

• Restart your Oculus Service:
  • Open the Oculus app on your computer.
  • Click Settings on the left side of the app.
  • Click Beta at the top of the settings options.
  • Click Restart Oculus.
• Repair your PC app:
  • Go to www.oculus.com/setup, scroll down to Oculus Rift S, and click Download software.
  • Select Repair.
  • Allow the repair process to run, download, and install.
  • Launch the Oculus PC app.
  • If Windows asks if you’re sure you want to open this file, click Yes.
  • If Windows Defender prompts "Windows protected your PC," click More info and then click Run anyway.
  • If your antivirus software restricts the file from opening, temporarily disable your AV and continue.
  • Please remember to re-enable your antivirus software once you've completed the repair.
• Check to make sure your Drivers are up-to-date or if any updates need to be made.

I also followed these steps:

1. Disconnect the Rift/Link cable from the computer.
2. Disconnect your computer from the internet.
3. Backup any necessary content.
4. Reboot into Safe Mode.
5. Uninstall the Oculus PC app using the Control Panel.
6. Delete all Oculus folders from the following folder: C:\Program Files.
7. Remove any Oculus folders from the following locations:

• C:\Users\YourUserProfile\AppData
• C:\Users\YourUserProfile\AppData\Local
• C:\Users\YourUserProfile\AppData\LocalLow
• C:\Users\YourUserProfile\AppData\Roaming
• C:\OculusSetup-DownloadCache

1. Restart your computer in normal mode.
2. Reconnect your computer to the internet.
3. Install the Oculus PC app again using the setup tool from our website here.
4. Reconnect the Rift/Link cable and re-test the headset.

Additionally, I use a dual monitor setup and saw that it could cause issues, so I also tried with just one monitor, and the problem persists. For another user, changing the headset cables seemed to solve the problem. Should I consider this ? Others talk about using a powered USB hub.

Thank you in advance for your help.

[MetaQuestSupport]

Hello, thank you for bringing this to our attention. 

We advise you to contact us privately as other steps may require some confidential information.

Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

[Thibaud]

Thank you I just did it !

Have a nice day !

[MetaQuestSupport]

Hello, our team will contact you shortly.

Thanks for your patience.

[Thibaud]

Hello,

I hope you are doing well.

I wanted to follow up on my request to ensure that it has been received and to inquire about when I might expect a response. I appreciate your assistance and understand that these matters can take time.

Thank you in advance for your help.

Best regards.

[MetaQuestSupport]

Hi, thankyou for contacting us!
We understand you have been trying to start your headset and appreciate the steps you took to resolve the issue.
In this case we would require additional details hence we suggest you to contact us via PM so we can look into this in detail:

• Please select our name to get to our profile page, or click here.
• Next, click "Send a Message" to privately message us!
   Please remember, you must be signed into the community first to send us a private message.

[Thibaud]

Hello,

Thank you for your message. I just wanted to let you know that I have already sent a private message and am currently waiting for a response. I appreciate your assistance and look forward to hearing back from you soon.

[MetaQuestSupport]

Hi @thibaud,

Thanks for your patience with this matter!

It seems there is no private message linked to this conversation, however, if you wouldn't mind sending us a new private message with the ticket number of the one you previously sent, then we will be able to locate it from there!

Hope to hear back from you soon!

[Thibaud]

Hello,

I wanted to inform you that I was able to contact support via email to provide more confidential information from my logs. The issue seems to be related to my graphics card (AMD Radeon 6650 XT), and I will need to wait until I can use my previous GPU (NVIDIA GEFORCE 1050Ti), which is not currently with me. I will provide you with more information as soon as I can!