cancel
Showing results for 
Search instead for 
Did you mean: 

Sensors switching between Connected and "Bad USB connection" every 5 sec

Docker
Explorer
So I got a new Pcie USB 3 board (NEC uPD720201 chipset) that get the green light in the compability tool. But i cant get the sensor to work on it. Headset work fine and if I use the sensor on an old USB2 connector it works fine. But not on the USB3 card. 

Any ideas?

2 REPLIES 2

Docker
Explorer
Solved. Make sure you usb3 pcie host drivers are the correct ones. I went in to the device manager and hit "update drivers". It then removed the latest drivers from the hardware maker and put it the standard Windows drivers instead. And problem solved. 

Sesheron
Explorer
I had to fiddle with the drivers as well to fix this. I even bought the 7 port version of the suggested USB card. Unplug ALL your USB devices and plug in the Rift and sensor then restart.  That's what got  for me.
Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?