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Serial number not recognized by meta

realnewton
Honored Guest

Hi!

I have an Oculus Quest 1 and I'm about to buy a Meta Quest 3. A friend give a referral and I get the following error when I click "Accept Referral":

Unable to accept referral
There was an issue with accepting this referral. You may not be eligible because the country or region is not supported, you referred yourself or you already accepted this referral.

So I checked my account and I found a weird thing: in my Oculus.com account I do have my device listed, but in my Meta account I don't and there is no way that I see to add it. So I wanted to submit a ticket and the system asks me for my s/n, which I copy/paste from my Oculus.com account, but Meta says: 

We couldn't find a device with that serial number. Please enter a valid serial number and try again.


So I'm stuck, with no way to get help on what to do to:
1.- be able to accept the referral
2.- normalize the situation with my Meta account and list my device there.

Any idea?
Thanks!

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there @realnewton! Thank you for reaching out to us today in regards to this issue. We want to make sure you and your friend are both able to enjoy your referral credits towards new titles. However, to be eligible for the referral program the recipient's Meta account cannot already be associated with any Meta Quest devices. If you haven't already, we advise you to check out our program rules to ensure every requirement has been met by clicking HERE . We hope this information is helpful to you. Don't hesitate to reach back out to us if you have further questions by sending us a PM so we can further work on this issue by clicking here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Hope to hear from you soon! Have an awesome day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey @realnewton! Thank you for sending us a PM. We will continue to provide assistance through that channel. Looking forward to speaking with you soon. Have a legendary rest of your day!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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