Serial number

[Massacher]

The serial number on my headset doesn't match what's on my account on the website. 

The serial number in the mobile app matches what's on the headset. How do I change the number that's on my account to the actual serial number on the headset? Where did it get the other serial number from anyway? It starts off the same but the rest of it is completely different.

[Choleni]

Hi @Massacher 🙂

you don't have to change anything at all, it's all how it is supposed to be.

It's for all like this.

The number on the website is the number of the whole kit (headset and controllers), its written on the box.

But every part - headset and each controller have also its own serial number.

This is number you can see in your mobile app.

[Massacher]

There is no number on the box that I could see. Just a QR code. Which takes me back to the app when I scan it and click the link it gives.

And why does it tell me on the website that I have no warranty or its expired? Something fishy going on here. Its like meta doesn't want you to have warranty.

 

[Choleni · Accepted solution]

Underneath the QR code is a number.

Sometimes it takes a few days after activating the device until the warranty period is shown up on the website.

[Massacher]

Why does it take a few days? It should be instant.

[Choleni]

I don't know why it take some time to appear. I've seen it several times in the forum. 

That does not mean the headset is not under warranty yet.....the warranty starts immediately, only the date of warranty period isn't shown up immediately.

You can send a PM @MetaQuestSupport for confirmation.

Click on their name to visit the profile page, then click th "send a message" button.

I know, thinking something is wrong doesn't feel good, so I hope this'll help you to feel save🙂

[Massacher]

Its showing that I have warranty now. That took much longer than it should have.

[Choleni]

I'm happy for you that it's all correct now.
Have a great day!🙂

[MetaQuestSupport]

Hey, hey, @Massacher! Thanks so much for bringing your concern to our community for answers. We're so glad to see that @Choleni was able to help you out with your warranty for your headset in your account. We love to see our community working together for an amazing VR experience. Please don't hesitate to reach out in the future if you have any other questions or concerns. We're always here and happy to help!

[Vidivideo]

Exactly the same thing with me.