Session is full error on half empty worlds

[MythicGhoul]

I've recently found that for some unknown reason I am no longer able to join my friends if a specific account is present in that world, the world can only have that 1 specific person in and it would tell me the session is full.. anyone else encountered this as it's stopping me from joining everyone I now used to hang out with on horizon worlds

One account being someone I hung out with daily on meta @internalThreat

[MetaQuestSupport]

Hey @MythicGhoul! It appears that you're having issues joining your friends in Horizon Worlds. We understand how this can affect your gameplay experience in the wonderful VR world. No worries; we'd be more than happy to assist you with this. 

We recommend that you submit a bug report to Horizon Worlds so the engineers can take a closer look into this. We have provided the steps below on how to do so: 

1. Open the Horizon Worlds app.
2. Ensure that you're able to launch the app.
3. Then, while holding both of the controllers, press down simultaneously the A&B buttons on the right controller and the X&Y buttons on the left controller.
4. Pressing all four buttons will start the process of the bug collection. Next submit details of the issue.
   
5. You can use “key words” to describe your experience, such as:
   • Any error message
   • Location of the issue: ”creator menu settings missing”, “Arena Clash tracking off”, etc.
6. Once you submit the bug report our engineering team will be able to triage the issue more effectively.

We hope you find this information helpful!

[MythicGhoul]

I've sent a big report with a brief description of what's happening, all my pals are online right now and I can't join as I'm getting the session is full pop up, so there is an account in the session I cannot connect too.

Hopefully you guys can fix it.

[MetaQuestSupport]

Thank you so much for sending the report! This will allow our engineering team to review the issue and fix anything on the back in that may potentially need a fix! In the meantime, if you have any further questions or concerns, please don't hesitate to reach back out!