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Setting up account for my child isn't working due to postcode

Westhoggy
Honored Guest

Hi all, please help. I'm trying to set up 2 additional accoints for my children (aged 10) ..I head to the family centre, put in the relevant details but when it asks for postcode it won't allow me to put any letters in and therefore won't let me progress any further. Guidance welcome please to help me around this issue? 

6 REPLIES 6

joel.265945
Honored Guest

Hi, we have had similar experiences an I found that if you type your postcode into a message/text then use the copy function you can use the paste function an it will add it in.  Hope this helps 

Anlr.51
Honored Guest

We are having the same problem! Have you resolved this now?

Razer4
Honored Guest

This worked for me 

Thank you

This worked for me Thank you

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Anlr.51! We understand that you're having some issues with setting up your Child Account due to the Postal code. We just wanted to follow up with you to see if you're still needing assistance and to see if what @joel.265945 said helped at all. Thank you so much for your patience. We're looking forward to hearing from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey there @Anlr.51! We saw that you didn't reach out to our first messsage, so we just wanted to send you a follow-up to see if you're still having issues. If you are, make sure to let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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