For MR, it is possible to scan the entire apartment in order to use it entirely for MR. To do this, it is necessary to deactivate the limitation using a developer account. I have the problem that once I have scanned the entire apartment, I cannot edit my walls in the next step. I can delete an entire wall, but not edit it or redraw it. The option to edit the walls with the large, tangible balls in the corners of the walls does not appear for me. Now my question is, has it no longer been possible to edit the walls since the last update? As I understand it, however, this is necessary because otherwise the glasses recognize the different rooms and as soon as I change rooms in a mixed reality game, the glasses show that I am outside the play area. This is easily possible in various YouTube videos. Am I doing something wrong or is it no longer possible? Has anyone similar experiences?
Hey there, @TvanBeers! Thanks for letting us know about this. We want to make sure everyone is able to enjoy their device to the fullest so we're happy to have a look into this. Would you be able to send us a video of what you're experiencing so we can have a better look into this?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I found out how to edit the walls. You first have to delete a wall, only then can you drag the walls as you need them. However, the handles for editing the walls are so small that they are very easy to overlook. This was probably better before the last updates. It was written more clearly and the handles were much larger. Nevertheless, it is relatively complicated to use the entire apartment for mixed reality, because you have to deactivate the "Boundary" again in the Developer Hub after every restart of an app, if the Quest 3 is connected via a link cable.
Unfortunately, one day later, I am no longer able to play in my scanned room. As soon as I go into editing via "Set up room", all the walls have shifted, all the furniture is no longer in its place, it is somewhere else entirely. Suddenly I am floating halfway up in my scanned room. The floor plan of the room is completely crooked. Now I am wondering, are the glasses defective? Is the tracking not working properly? Others do not seem to have this problem. Since I have had these glasses, I have not been able to play any mixed reality game properly. I am now going to give up setting up my rooms and return the glasses to the dealer. Since my previous glasses already had a pixel error and these obviously have a problem with the tracking or its cameras, I do not want to try a third device.
Hi @TvanBeers. We understand your frustration, and we would love to assist you in getting into the world of mixed reality! For some troubleshooting help, we can provide this link that allows you access to reasoning and reminders when setting up your boundaries. You can also click here for further instructions to make sure the setup is as needed for this. Aagin, we would be happy to assist you in the hope you do not have to return your device. Please let us know if you need anything else. We appreciate your time and hope you find your resolution.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello again, @TvanBeers. Just checking in to see if you have found a resolution or still need our assistance. Please let us know; we are happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still need help?
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
