“Settings keeps stopping”

[parker.wright.413820]

Whenever I boot up my headset, it gives me the error “Settings keeps stopping.” Whether I click “App Info” or “Close App”, nothing changes. I can open up quick settings, however the tab to select Bluetooth Devices and pair them crashes whenever I click it.

[MetaQuestSupport]

Hey there, @parker.wright.413820! Thank you so much for sharing your experience! We want to make sure that you are able to fully enjoy your device, so let's work together to get your headset up and running. 

To begin, let's check a few things. Please let us know the following:

• How long has this error been happening?
• Has there been any damage to the device, such as drops or spills?
• Were there any changes to the device before this started, such as new updates or installations?
• Are there any third-party accessories on the device?
  • For example, battery packs, accessories that plug into the USB-C port, etc.
• Which troubleshooting steps have you tried so far? It's okay if you haven't done any so far, we just don't want to ask you to repeat things unnecessarily. 

We look forward to hearing back from you!

[parker.wright.413820]

1. About a week or so

2. No, none.

3. No

4. Only bluetooth devices: Raycon Everyday Earbuds and an Anker brand keyboard

5.  Restarting only.

[MetaQuestSupport]

Thank you so much for getting back to us with that information. We have some steps for you to try!

• Hard reboot the headset.
  1. Hold down the power button and volume down button for 30 seconds until you hear the boot-up sound.
  2. If the boot-up sound is not heard:
     1. Hold the power and volume (-) buttons down simultaneously until the boot screen loads on your headset.
     2. Use the volume buttons on your headset to highlight "Boot Device" and press the power button.
     3. Use the volume buttons on your headset to highlight Yes and press the power button.
• Uninstall and reinstall the Oculus application on the phone.
• Clear the Bluetooth cache.
  • Bluetooth information may vary from device to device.
  • On an Android device:
    • Open Settings and go to Apps.
    • Go to Bluetooth.
    • Tap on Storage and Clear Cache.
  • On an iOS device:
    • Open Settings and select Bluetooth.
    • Forget every Bluetooth device in the My Devices list using the "i" icon.
    • Restart your iOS device to clear the cache. After restarting, you will be required to re-pair Bluetooth devices again.
  • Restart the headset to see if the error is gone.
• If none of these steps help, as a last resort, let's make sure that cloud backup is enabled and perform a factory reset on the device. Please note that there are two ways this can be done: from the headset and from the mobile device. You may need to try both if one does not work.

We hope this information helps! Please let us know if you still experience issues with this going forward!

[MetaQuestSupport]

Here are the links to the cloud backup and factory reset steps.

[MetaQuestSupport]

Hello again, @parker.wright.413820! We noticed that we haven't heard back from you. If you still need help with this, please let us know. We're more than happy to continue looking into this together.

[L4D_CAP]

Hello there, 

We're having the same problem.

We did all of the steps above but the settings keep crashing.

How can we solve this problem?

Thank you.

[MetaQuestSupport]

Hello @L4D_CAP,

Thank you for bringing to our attention that you are also experiencing this error!

We would like to take a closer look into this for you.

To do so, we will need some information we wouldn't want you to post on the forums, so please send us a DM.

To send us a DM: 

• Select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. 
• Next, click "Send a Message" to DM us!
• Please remember, you must be signed into the community first to send us a DM.

We look forward to hearing from you!

[L4D_CAP]

Hi,

Thank you for your reply!

I contacted you via DM. I did all the steps, factory reset it twice, but now after installing the apps, no game can be launched. "App not working".

We reboot it again and again, the same message appears and it still doesn't work.

It's very frustrating 😞

Thanks.

[MetaQuestSupport]

Thank you for getting back to us, @L4D_CAP! 

We appreciate that you have already completed a lot of troubleshooting, and that you had DM'd us previously, could we please ask you to do so again? 

We would like to collect some information from you, that we wouldn't want you to post here on the forums, so we can try to get to the bottom of this for you!

We hope to hear you soon!