I wanted to bring attention to a frustrating issue affecting Meta Quest 3 users when a child account is the first to register on a new device.
Here’s the Catch-22 situation: If a parent’s child registers first on a new Meta Quest 3, Meta does not permit the promotional game download (Batman: Arkham Shadow), since it's rated PEGI 16 and not visible to the minor’s account. The parent, in turn, cannot access the promo game either, as the device is now activated under the child’s account. This has led to the unfortunate result of being unable to claim the promised promo content.
Currently, Meta Support has no solution, except for offering a goodwill refund of 30 euros, which is nice, but doesn’t cover the game’s full price of 45 euros. It’s disappointing that Meta hasn’t acknowledged this issue or provided a permanent fix, leaving parents and guardians without the intended promo benefit.
I hope Meta addresses this flaw soon, as it’s a significant inconvenience for families using Meta Quest.
At least they offered you some credit. I asked for credit and their response was there was nothing they could do. When asked for a supervisor they quit responding.
Yes, I was lucky to get connected to a very helpful person from customer support. It is irritating, though, that Meta does not provide a general quick fix for this obvious registration problem. Did you find a solution in the end? My second idea was resetting the metaquest and bonding it to my adult account first. But in the end I did not risk it, as it would have required deleting all my data from the device.
I did try that. I am still unable to download it because the game is bound to my son’s account. I am still trying to see if they will give me credit so he can get a different game.
Ok, so resetting the device does not help either. 🤔 I hope Meta will eventually tackle this issue. It is really incredibly bothersome and unfair that they do not react. It would be such a simple fix for them to provide parents with full access to the device! I wonder if it is even legal to advertise the metaquest with a promo game that customers are unable to receive.
Hey there, In order to create a parent managed account, you must first create an adult account.
The batman game can be downloaded on the adult account but cannot be redeem in the child account as it has an age restriction.
If you are unable to redeem the game please contact us by private message and we will investigate your case. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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Good morning. I made a parent account and then a child account and then linked my son's new metaquest 3 to his headset and now it won't let us download the free copy of batman. any thoughts?
As this was never disclosed as being unavailable to anybody under the age of 13, I think this offer qualifies as a “bait and switch.” Anybody interested in joining a class action lawsuit?
Thank you for bringing this query to our attention and congrats on joining the world of VR along with your son!
We would like to take a closer look into your case and will require more information about your device and account, which should only be disclosed in a private space. Please send us a direct message.
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