02-07-2024 01:58 AM - last edited on 07-08-2024 09:37 AM by NolaBaby
Hi,
I am attempting to setup Two-Factor Authentication so I can access features of the develop dashboard however when adding my phone number I am never sent a code. I have tried resend code, trying a few days later, waiting extra time to recieve a code but I never get one. The phone number is the correct one.
Solved! Go to Solution.
02-07-2024 03:20 PM
Hey @Lab271sbp! We see that you are having an issue with receiving an SMS to complete setting up Two-Factor Authentication for your developer account. We know how much of an inconvenience this can be and would like nothing more than to help get this resolved for you. Luckily if you are unable receive an SMS from us to set up Two-Factor Authentication, you can always add a credit card as an alternative to verify your developer account! We hope that helps, and thank you for being a part of developing community.
02-07-2024 03:20 PM
Hey @Lab271sbp! We see that you are having an issue with receiving an SMS to complete setting up Two-Factor Authentication for your developer account. We know how much of an inconvenience this can be and would like nothing more than to help get this resolved for you. Luckily if you are unable receive an SMS from us to set up Two-Factor Authentication, you can always add a credit card as an alternative to verify your developer account! We hope that helps, and thank you for being a part of developing community.
02-13-2024 05:12 PM
Hey Lab271sbp! We we're just scrolling by and wanted to check in to see if you needed any additional assistance or information. Feel free to reach out with any questions or concerns!
02-14-2024 04:26 AM
Took the route of CC to verify 2FA which worked, as one more attempt at phone didn't work.
02-14-2024 11:12 AM
We're glad to hear your credit card worked! We still want to provide a few more suggestions that may help with getting the 2-factor authentication code to go to your phone. Please double-check to make sure you don't have SMS blocked in your settings. Let us know if it is disabled, so we can provide further troubleshooting steps if needed!
05-20-2024 04:21 AM
Hello, I have the same problem but for me I can't add a CC, right after I registered all the infos, my CC don't show up. So what can I do ?
05-21-2024 08:15 AM
Hey there, @green.arrow1859! We understand that you're trying to add a credit card to your account for verification but are reporting issues with it. We want to make sure that you can access the developer features, so let's work together to figure this out!
Please try the following steps:
We hope this helps! If you experience any issues after, please reach out to us via private message, and we can take a closer look from there. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
05-22-2024 08:24 AM
Hey there! We noticed that we haven't heard back from you yet. We want to make sure that you are fully taken care of. If you need help with this still, please feel free to reach out to us through PM! Otherwise, we hope you have a great rest of the week. Take care!
06-25-2024 12:39 PM
Hi, I have the same issue. I'm logged into my account on my iPhone, but that's it. I can't change any settings or add different authentication method. So if I want to log in on my computer, or on any other device, I can't. I tried to restart everything, even tried to use VPN and be in Miami or Canary Islands for a bit to receive the SMS code, but nothing worked. I'm losing my mind as I need my account to manage our company's Facebook & Messenger, but nothing seems to work. I also asked my mobile network provider if there's chance I have these messages blocked somehow, but no. I also did not set up any authentication app, so I have no codes. Instagram, on the other hand, gives me way more options how to authenticate. Screenshots included, do you think you have a solution for this?
Thank you (in advance), I'm going insane from this. It happened when I did Community Managament for a music festival and replying to all the messages on the phone was...meh 😄
06-25-2024 01:55 PM
Hello @nikolaforst. We noticed you are also having some issues with the 2FA, and we know how important it is to be able to get back into your account since you use it for work purposes. We just wanted to ask: is this 2FA for Facebook or for your meta account? This way, we can point you in the right direction and help you get an answer as fast as possible.
If it's for a Facebook account, then we suggest reaching out to the Facebook help center, but if it's for a meta account, we can definitely look into this for you. We will just need you to send us a PM so we can collect some account authentication from you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
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