02-07-202401:58 AM - last edited on 07-08-202409:37 AM by NolaBaby
Hi,
I am attempting to setup Two-Factor Authentication so I can access features of the develop dashboard however when adding my phone number I am never sent a code. I have tried resend code, trying a few days later, waiting extra time to recieve a code but I never get one. The phone number is the correct one.
Hi @MetaQuestSupport , thank you, the problem is Facebook related. I reached out to you, because I couldn't find a way via Facebook help center how to get in touch with real human being and not just a set of FAQ's (I tried all of it). Is there any way you could redirect me somewhere else?
Hey again @nikolaforst, thank you for the swift response on this matter. We're sorry this has been an ongoing issue for you, however we only have the previously provided Facebook Help Center site for further assistance. However, we don't have access to Facebook account information here at Meta Quest Support. You'll need to go through this link [https://www.facebook.com/help/] to get in touch with the Facebook support team. We'll be keeping our hopes up for the quickest resolution possible with the Facebook teams. Have a legendary rest of your day!
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Hey there, @Anonymous! We know how important it is to verify your account to get access to the developer dashboard, so we would love to look into this together. To start, please verify that your phone carrier and country are supported for SMS two-factor verification by visiting the help page. You'd select the type of device you are using's App Help Page and go through the steps there. If your phone carrier and country are not listed, you are not eligible to use SMS two-factor verification and will need to add a payment method (excluding PayPal).
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Hello again! We just wanted to check in and make sure everything is going okay. If you still need help with this, please let us know. We are happy to continue helping however we can!
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Hi there @conner.625212, we'd love to help you get back into the Metaverse.
Would you mind sending us a PM so that we can gather some account information from you. To do so, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Thank you! We look forward to hearing from you soon!
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I really hope you can help me, this is my last resort. I can't log in to my instagram or facebook accounts. I have tried all FAQ pages and help centres, but nothing seems to work.
On December 9, 2024, my instagram account got hacked while I was overseas. I managed to secure my facebook accounts and emails. The hackers immediately changed the phone number and email address I had linked to this account. They also unlinked my facebook account and attached it to another facebook account. After I few weeks I decided to become meta verified on facebook to get support, and they kindly got my account back on January 5, 2025 They recommended two-factor authentication, however that is were more issues started. My instagram account got suspended a few times (I think due to spam/fraudulent messages from the period it was hacked) and everytime I got it back within minutes of supplying a video selfie or a copy of my passport. After this happened a few times my facebook account got suspended due to my instgram account being suspended, telling me to log in onto instagram to regain access to my facebook account. (not giving my any other options to regain access to my facebook account) However I can't log into my instagram account anymore as the two-factor authentification codes do not get sent via text or email at all. I have tried to use different email addresses for recovery, but no emails are being sent from my instagram account at all. This has been going on for over 3 weeks now.
I'm at a loss. I have travelled the world and met many beautiful people from all over the place, my only way of staying in contact with these friend is via facebook and instagram.
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