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Setup keeps crashing at wifi

pocketingfae
Honored Guest

I just found my sisters old Oculus 1 and I’m trying to connect it to the Meta Horizon app, but the setup process keeps crashing whenever I select a wifi network.

I’ve already tried a hard reset, a regular reset, deleting the app, disconnecting and reconnecting the headset, restarting my wifi and restarting my phone— but nothing will work.

The app detects the headset but refuses to let me select any wifi network, even my hotspot. It just crashes and then I have to restart the process every single time.

7 REPLIES 7

Choleni
MVP
MVP

Hi @pocketingfae 🙂

I see other people facing the same issue.

Maybe the workaround @Chigaming23  posted in this thread, will work for you too.

Re: Meta app crashing on WiFi setup - Meta Community Forums - 1304814  

RolandKL
Protege

I also have this problem


Hi @RolandKL 🙂

You  need an older version of the mobile app to make it work

@ED__209  included a link to a working version in the solution of this thread.

Solved: Re: Meta support doesnt't recognize my Oculus Ques... - Meta Community Forums - 1274215  

 

RolandKL
Protege

no, the former non-wifi problems in the app had apparently been fixed and i successfully configured quest1 2 days ago from my iphone 13.

i cannot use older app on iphone, it's not possible with iphone.

i setup other older iphone X today with new app download from appstore and now it crashes there.

Maybe you can borrow a smartphone, install an older version of the mobile app....just for the setup?

RolandKL
Protege

maybe meta could fix their broken app ?

RolandKL
Protege

it's not related to the older iphone, the app also keeps crashing on the new iphone.

must be the new version 311.0 which is the problem (from 2 days ago), 310.0 or 309..1 must have been ok as i setup oculus1 with that a couple of days ago

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