Upon trying out one of the new environments in metas own store (as in I'm not using side quest and never have)
It loaded in and executed the change. The screen went black and it seemed to fail to load .I then got an error that ShellEnv has an error loading and after a few seconds up comes app info or close app option.
Pressing either results in black screen frozen picture of dashboard in darkness/black k screen.
It then ENDLESSLY REPEATS.
I CANT EXIT. RESET doesn't work, power down doesn't work
A hard reset holding down power doesn't work. Someone suggested holding it for 60 seconds for a "proper power reset" this does t work. It powers off long before 60 seconds tho I held it for that and even longer.
It's still stuck in ENDLESS BLACK SCREEN LOOP as it tries again and again to install the obviously broken enviroment.
What is oculus/meta doing about this? At least remove the new enviroments so others don't Tey them.
I've see. Others complaining of this issue but it seems no answer was given by oculus tech team
Hello again, @hazed100! We see that we haven't heard back from you yet. We want to make sure that you are fully taken care of, so please let us know if these steps worked for you or not. We can continue to help, if needed!
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Hi support people , thanks for reply but it's a little bit late? This was many months ago! and thankfully I did manage to find a solution, if you use the 'go to solution' link I did describe how I managed to fix the issue almost by accident using a third party app to look at the files, this seemed to refresh over the corrupted shell env file with the original ? At least I assume this is what happened. Anyway its all explained in my follow up posts. Thanks anyway, it's good that you got round to my request even if it was a little on the late side!
Howdy! We are sorry about the late reply, but we are so glad to hear that your issue has been resolved and letting us know the steps you did go through!
If you ever have any other issues in the future, do let us know as we will be more than happy to help you out. You can also reach out to our amazing support team https://www.meta.com/help/support/.
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