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Shipping

JxsiahFye
Honored Guest

Please help my item is expected tomorrow and it hasn’t even shipped at all today please help

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hey,

 

Thanks for reaching out to us about your delayed order. Please send us a PM and we will have a look into where your controllers might be.

 

To send us a PM, simply select our name to get to our profile page, or click: here.  Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Never mind I was overreacting but I do question why in the meta email it says arriving today but on ups it says arriving in 3 days 

Thanks for getting back to us!

 

Unfortunately, we cannot look into any delays regarding UPS as they are a separate company from Meta. If you have been provided with a tracking number, this will be the most accurate way of keeping up to date with your order.

 

We hope your controllers arrive soon so that you can get back to enjoying the wonders of the Metaverse!

 

If you have any other questions or concerns, or if you have any other issues regarding this order, please feel free to get in touch.

 

Thanks!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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