Since the last update, my right controller stopped working completely. It tracks but there is no response from the buttons. It does display battery life and responds to taking out and replacing the battery. When it's on it prevents hand tracking from activating on the right hand suggesting it might be sending a button press continously. This happens across all experiences and menus.
Hey @afriendcalledben. We know how this controller issue is causing you a delay in your virtual reality experience. Not to worry, we are more than happy to be a part of assisting you in getting a resolution. We would like to have you try these few troubleshooting steps we have to see if they help.
Compressed air can be used to remove any debris inside the controller
Remove unsupported third-party accessories that may affect button movement or controller detection. For example, controller covers, controller attachments, etc.
Remove the battery from the controller for 30 seconds. Try a new battery.
After trying these, please reach back out and let us know if this has solved your issue. We are more than happy to dive deeper if needed. Thank you, and we look forward to hearing from you soon!
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Hey hey! Just checking in to see if you're still in need of our asssitance!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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