Slightly transparent image duplicates/shows on lense even after restarting

[DarksArtworks]

I tried doing a hard reset using the power and volume button command to fix this but it keeps showing a slightly transparent image on the left lens, is there a way to fix this or would it be best to replace the headset? There is  no physical damage on the lens itself.

[MetaQuestSupport]

Hey there! We appreciate you bringing this issue to our attention. We definitely don't want your gameplay being hindered due to a faulty display. So rest assured, we'll be happy to assist you. 

Let's get this conversation moved over to our private messaging section so that we can gather a bit more information from you. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you.
 

Also , could you provide us with a few more pictures of this issue, so that we can see it from different angles? We'll be looking forward to hearing back from you on this.

[MetaQuestSupport]

Hey there! We noticed that we haven't heard from you in a while and just want to check in to see if you still need assistance. If so, feel free to reach back out to us. We'll be happy to help. 

[Nevans1]

Why don't you just make the solution public? I too am experiencing some transparency through meta quest 3.

[DarksArtworks]

I never found what the issue was so I just ended up exchanging it for a new one a day later 

[MetaQuestSupport]

Hey @Nevans1! We see you are experiencing some display issues. We know how that can interfere with your gaming experience, which is why we'd love to gather a few more details from you! Please provide the following:

• Has there been any damage done to the headset? (dropped, liquid spilled, etc.)
• What troubleshooting steps have you exhausted already?
• When did this start occurring? Does this only happen when using a specific app?
• Please provide a screenshot of the display issue you are experiencing.

We look forward to hearing back from you!

[MetaQuestSupport]

Hey there @Nevans1. We are checking back in on the transparency situation experienced with the Quest 3. We would love to assist so that you have the best experience possible. Please reach back out to us if you should still need assistance.