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Slow charging on Meta Quest 3

Mysticum
Honored Guest

The first times I charged the Meta Quest 3, it charged quickly. I've heard about 2 hours for full charge, and quicker of course in the beginning. That seems on-par with my experience.

But now, after a couple of charges up to 50-80%, it suddenly charges super slowly.

It went from 9% to 19% in almost two hours. I tried to connect it and disconnect it several times, but it still charges super slowly. It's now 20% (from 19%) in 15 minutes. What is going on?

I'm using the official charger, but I did try with another one as well with the same result. What is wrong?

2 ACCEPTED SOLUTIONS

Accepted Solutions

Fix likely found.

 

Hi my fellow AR/VR Users and Players, 

Alright, so my Quest 3 I literally just recieved today after preordering it had the same issue as well, figured out the cause an hour ago after thinking about it for afew hours.

Troubleshooting process:

So without further ado, to fix it I discovered that when you choose "power off" after holding down the power button for afew seconds, the headset does not power off but goes into a sleep mode, which honestly like windows a hard shutdown option and sleep option should be implemented into the Meta Quest OS in my opinion. For some back story, my issue started after a mandatory update. 

So this told me a hint, either "A" the headset is faulty(doubtful to be honest), "B" the software had a bug with battery management(unlikely), or "C" the updates were causing issues because components within the device were not shutting off that needed to update. Turned out it was "C".

To fix it when in sleep mode"powered off" I held down the volume down " power button key and chose shutdown. Which truly powered it down. Then I held down the volume down " power button key again and chose the "boot device" option which is safe because no data is deleted and it only performed a clean initial boot of the new firmware. After that it charged great, oddly even the tracking was far better, and screen looked clearer, must be the update taking root.

Solution:

1.Power down the headset from the menu. This puts it into sleep mode for some odd reason instead of truly powering it down.

2. Hold volume key down + power button and choose "shut down".

3. After shutdown completes hold volume down + power button again and choose "boot device".

This likely can solve many other update issues too down the line.

Hope this helps!

 

My best,

XSlayer007

View solution in original post

Yes, hard rebooting the headset solved the issue for me. I forced a reboot by holding the power button until it turned itself off for real, and not sleep mode.

More information: I made all the updates when starting the headset for the very first time. And I didn't have the problem the first couple of charges or hours, and without further updates, the problem occured for unknown reasons. So in my case, it probably didn't have anything to do with the updates.

Good to know a quick solution to the problem, though I'm still curious to what caused it from the start.

View solution in original post

22 REPLIES 22

S15XE
Explorer

Mine is slow charging too.. I've got no clue why.

raged_bpm
Honored Guest

Same, would like to find some answers on this. 

PathOfDeceptionVR
Honored Guest

The Quest 3 comes with an 18W charger but can support up to 27W. I got the stock charger with the dock and the headstrap, controllers, headset take a long time to all charge. The dock can support up to 45W so I will hook it up to one tomorrow. 

I think it’s only support 27w charging if the unit is powered off. When it’s on it struggle to gain any power (regardless of battery/plug wattage). 

Fix likely found.

 

Hi my fellow AR/VR Users and Players, 

Alright, so my Quest 3 I literally just recieved today after preordering it had the same issue as well, figured out the cause an hour ago after thinking about it for afew hours.

Troubleshooting process:

So without further ado, to fix it I discovered that when you choose "power off" after holding down the power button for afew seconds, the headset does not power off but goes into a sleep mode, which honestly like windows a hard shutdown option and sleep option should be implemented into the Meta Quest OS in my opinion. For some back story, my issue started after a mandatory update. 

So this told me a hint, either "A" the headset is faulty(doubtful to be honest), "B" the software had a bug with battery management(unlikely), or "C" the updates were causing issues because components within the device were not shutting off that needed to update. Turned out it was "C".

To fix it when in sleep mode"powered off" I held down the volume down " power button key and chose shutdown. Which truly powered it down. Then I held down the volume down " power button key again and chose the "boot device" option which is safe because no data is deleted and it only performed a clean initial boot of the new firmware. After that it charged great, oddly even the tracking was far better, and screen looked clearer, must be the update taking root.

Solution:

1.Power down the headset from the menu. This puts it into sleep mode for some odd reason instead of truly powering it down.

2. Hold volume key down + power button and choose "shut down".

3. After shutdown completes hold volume down + power button again and choose "boot device".

This likely can solve many other update issues too down the line.

Hope this helps!

 

My best,

XSlayer007

Yes, hard rebooting the headset solved the issue for me. I forced a reboot by holding the power button until it turned itself off for real, and not sleep mode.

More information: I made all the updates when starting the headset for the very first time. And I didn't have the problem the first couple of charges or hours, and without further updates, the problem occured for unknown reasons. So in my case, it probably didn't have anything to do with the updates.

Good to know a quick solution to the problem, though I'm still curious to what caused it from the start.

Well, while I did have the issue for about 3 or 4 hours I did notice that the battery on my elite battery strap was running out pretty fast. I cannot say for certain what the issue may have been. However my suspicion is that a background program was causing the Snap Dragon chip to run at a high amount of power draw, even in sleep mode. My headset was also a bit hot to the touch until the hard reboot as well. Because fully restarting the headset causes the hardware to fully shutdown and the RAM to clear since RAM is volatile memory and without power thus erased itself.

With all of that said, in my case I think something in the initial update triggered it, not certain though. I sadly do not have the analytical tools necessary to figure that one out... Haha

Although since a hard reboot fixes it, as long as I do not see it again anytime soon, then I personally am not too worried. Software can do some odd things, especially if a running task refuses to close. This happens on PC's occasionally too. Actually that recently happened to me when I tried to force quit Cyberpunk 2077 on my rig. It disappeared from the task manager, but continued to run anyway and eat up CPU and GPU resources.

I also vaguely remember the Quest 2 being reported to do the same thing once some time ago. Although I never personally experienced it, so I never followed that original issue. Back then I also was not a member of the community forums.

Did you use the original charger and cable or are you using a battery pack?

This reboot process didn't work for me. 

I was trying to use the VR Power battery pack setup that worked on the Oculus 2, which resulted in this slow charging issue. I found that I needed to use the original MQ3 charging cable instead of the cable that came with the VR Power battery pack. That resolved my issue. 

 

The MQ3 is now charging faster than it's draining. 

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