Smash drums 1980s Rock Legends Music Pack didn't load

[TCHambone]

Purchased the Smash Drums 1980s Rock legends pack and it never appeared in my account. Would like a refund or for someone to load the pack into my account. Thank you. 

[TheDaffness]

Were you able to get this resolved? I had the exact same experience and logged it with Meta Support and awaiting a response. 

[TCHambone]

Unfortunately I kept trying and never got it resolved.  I think I sent them a message, but have never heard back.  I'm following up.  Thanks. 

[TCHambone]

Here is a link I found.   https://www.meta.com/help/quest/articles/orders-and-purchases/returns/refunds-for-games-apps/

[TCHambone]

Here is the email I received from them with instructions.  Have not tried it yet.  

Hello Tim,

This is Ahmed from Meta Store Support, and I want to express my sincere gratitude for reaching back out to us. It's truly a pleasure to connect with you, and I hope everything is going smoothly for you.

I understand that you are currently experiencing some challenges loading up your app.

Please know that I'm here to help and will do everything I can to assist you further!

To be able to assist you better, please check the following and provide me with the information:

• Current alias/username as it appears on your Meta account

Here are some steps for troubleshooting the headset:

1. Check the location where apps save and here is a link that will help: Save and manage Meta Quest PC apps
2. Power Cycle the Device
   • Hold the power button down until the shutdown options appear.
   • Power off the headset. do a full shutdown, not just a restart.
   • Wait 30 seconds.
   • Power the headset back on.
3. Check the Mobile or PC app and update the software
   • Update the software for your Meta Quest
4. Log out of the account and back in
   • Hold the power button down until the shutdown options appear.
   • Power off the headset. Do a full shutdown, not just a restart.
   • Log out of the Meta Horizon mobile app.
   • Restart the mobile phone.
   • Log in to the Meta Horizon mobile app.
   • Power the headset back on.
5. Check Network Connection
   • Move closer to their router.
   • Try a different Wi-Fi network with a stronger signal.

I look forward to serving you for many years to come. Wishing you a fantastic day, happy gaming, and a wonderful week ahead, please don’t hesitate to reach out again if you have any questions. I am always here to help, your satisfaction is my top priority!

kindest Regards,

Ahmed
Meta Store Support