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So many problems

marco.benedetto.2024
Honored Guest

I just started using my oculus again after two years. Apparently there was a big change and now they’re using META or whatever. I’ve updated my oculus. Now I’m stuck on a screen when I turn it on to use a code and I logged onto the app and I don’t get a code. I’ve tried typing in my serial number to get contact support and apparently it doesn’t even exist. Someone please help. Would love to talk to a member. I feel like I’ve tried everything on my end.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @marco.benedetto.2024! We're glad to have you back after so long, and would like to make sure you're fully able to get back to gaming! From what you've said, it sounds like you're possibly stuck on the initial pairing screen. Could you provide a picture of the code prompt you're seeing? Once we can see that, we can get a better idea of what might be going on!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Knock, knock! We wanted to check back in with you, to see if you were able to provide us that image! We'd love to keep helping you to get back into your headset. If you have any other questions or concerns, we'd love to help with those too!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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