Hey I’m having some problems with my headset it will give me a screen that says social platform keeps stopping and has two options app info or close app. When I press either it doesn’t do anything and it just pops up again within 15 minutes.
Oh no, @1Blaze135! We don't like to hear you having trouble with your headset. We know this issue can take away from a stellar VR experience, so we want to help you get this resolved as soon as possible and get back in the game!
Usually, a factory reset can fix this issue. Can you please give that a try? Make sure you have enabled cloud backup to save your app's progress. Let us know if this resolves the issue or if you still need help!
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Hi again, @1Blaze135! We are reaching back out to see if you were able to factory reset your device and if it fixed your issue. We are always here to help when we can, so if you still need assistance, please feel free to reach back out whenever it is convenient for you..
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @Caw8269, and thank you for bringing to our attention you're also experiencing the same error on your device. While we know interruptions within VR take you out of focus, we definitely want to make sure you're able to get back locked in.
Currently, there is not a quick fix, and while we know a factory reset can seem scary, other users in the community have reported this has helped to get their devices running smoothly. If there are any concerns regarding your game progress, Cloud Backup can help to save as much as possible as the game developers allow, so we do recommend giving it a try!
Of course, after completing this action, if any issues persist, do send us a PM to take a further look at your device. To do so, either select our name to get to our profile page, or click here while signed in to the community. Next, click "Send a Message" to privately message us!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @Caw8269, we hope that our previous suggestion of a factory reset was able to help you get things going again. However, if you still require assistance, feel free to reach out to us at any time and we would be happy to investigate further. Just let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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