06-01-2022 04:02 AM - last edited on 06-02-2022 08:55 AM by Tonberry_Qing
Just got a new quest 2, started setup, paired, got a new update. But its not at all updating.. Its been 4 hours.. Still at 0% 👌😒.
Solved! Go to Solution.
06-01-2022 09:08 AM - edited 06-01-2022 09:43 AM
Hey everyone! Engineering is aware of this issue, and is currently working on a fix. We don't have a specific timeline on when the fix will roll out, but we appreciate your patience as the team works on it!
UPDATE: The fix is currently being pushed out. Please complete a power cycle and make sure the headset is charged before attempting to update to complete set-up.
06-01-2022 09:08 AM
Someone mentioned on reddit that manually updating it to version 40 will fix it but I am too worried to try! First ever big purchase for me!
06-01-2022 09:10 AM
Do you know how long to resolve?
06-01-2022 09:13 AM
Same issue here. Tried everything. Hotspot, wifi Channels, other DNS, created new Facebook account.... **bleep**.
Is it a server issue.... Please fix ASAP. 👍
06-01-2022 09:19 AM
I downloaded the app to my phone, linked my facebook account. The Phone App connects to quest 2, and you can change the wifi and see the batterylife of the headset and controllers etc. Its the headset that is stuck trying to download the updates.
06-01-2022 09:19 AM
So will there be any sort of discount or reward for us users that went and bought it today to not be able to use it?
06-01-2022 09:21 AM
I've been waiting for almost 10 hours
06-01-2022 09:25 AM
It's a joke, right now it's just a £400 paper weight, I've only been waiting 5 hours so god knows how some of you must be feeling
06-01-2022 09:26 AM
I just received my new meta 2 and I’m having the exact same issue. Restarted. Rebooted. Factory reset and everything. Tried my router and my hotspot. Just waiting for it to charge past 60% and try again before I give up completely.
06-01-2022 09:27 AM
I've been waiting for 10 hours. Tried restarting and everything.
Changing wifi doesn't work too