Hey ErinShi, we know this definitely isn't the ideal first interaction with your new Quest 2. We really appreciate your patience and going through so much troubleshooting on your own to get this working. Troubleshooting and waiting for updates is so much less fun than being in VR, so let's see what we can do to get you up and running!
We have a couple more steps for you to try to get your updates going how they should:
If the above steps don't work to get the updates started, go ahead and send us a support ticket here so we can help get everything working right!