Something went wrong when clicking home button on Meta Horizon App

[Yung19]

Hello,

I purchased the Meta Quest 3 about two weeks ago and everything was fine.  Today, when I open the Meta Horizon App and click the Home icon it is giving me the following error message "Something went wrong".  I have an iphone 15 pro.  I have done the following based on what I found online and here in the community.  I continue to get the error message even after trying all these things.

1. Offloaded App.

2. Deleted and reinstalled App.

3. Restarted Phone

4. Confirmed Bluetooth is on and on same wireless network.

5. Log into auth.meta.com (I was able to log in).

I decided to create a completely new account with a different email and it worked and MQ3 paired with no issue.  I would just continue with this route but I lose my 3 months of free Meta+ subscription.  I also lose access to the games I have already purchased.  Is there a way for Meta to transfer my library and free Meta+ subscription to this new account?

I am so frustrated and tempted to return the Meta Quest 3 to Meta.

Thank you in advance,

Jamie

[BewilderedBeast]

Where do I find this information? I’m not tech savvy 

[MASTERBUNNYFEET]

• Quest Model: Quest 2 and 3

• Software Version Meta Quest Mobile App: 287.3.0.30.109

• Software Version Meta Quest Headset: 69.0.0.576.352.641228209

• Runtime Version:69.0.0.570.355.641203395

[MetaNinjaTurtle]

Hey there @BewilderedBeast 

Your headset model is either quest 2, 3, pro or 3s

You can find your mobile app version by:

Open the Meta Horizon mobile app on your phone.

Tap your avatar picture at the bottom.

Tap the      in the top right.

Headset software version can be accessed by accessing your headset:

Press Meta button for VR headset controllers/oculus icon on your right Touch controller to pull up your universal menu.

Hover over the clock on the left-hand side of the universal menu. When Quick settings appears, select it to open the Quick settings panel.

Select Settings in the top right-hand corner.

Select System

Select Software update from the left menu and in there it should say the current software version for the headset.

Hope this helps! 🐢

[BewilderedBeast]

• Quest Model: 2

• Software Version Meta Quest Mobile App: 287.3.0.30.109

• Software Version Meta Quest Headset: 67.0.0.648.356.621284304

• Runtime Version: 67.0.0.651.358.621285396

[Lanflo710]

It funny I’m also dealing with the same error

[ImpressiveSpy]

I’m having the same issue. I’ve had my meta quest 2 for a while now and everything was working fine. Until 2 days ago. When I open the meta app I have access to my avatar and I search games etc but when I click home I get the same error message I’ve deleted and reinstalled the app as well, I’ve restarted my phone etc but nothing is working! 

[MASTERBUNNYFEET]

Seems to be magically fixed today. Was an outage/app issue of some sort.

[MetaMetalMonke]

Awesome to hear that it's now working for you, hopefully it's the same for others as well!

[MetaNinjaTurtle]

Hey there everyone!

For those who are still suffering from this issue, if you could please send our engineering team a bug report. 

Please be as descriptive as possible so they can have further insight and understanding on what is causing this issue.

I will message again for further updates on this issue!

Thank you!🐢