08-09-202405:38 PM - last edited on 08-11-202409:23 AM by NolaBaby
Hi I am having trouble with purchasing a game for my son. He has $100 credit on his account so I know the money isn't an issue. He requested access to the app, which I allowed, then the Meta app tells me to go to the store to purchase it, I do on his account (since he has $100) and it tells me I need to have parent approval (which I have allowed for the app, it shows as approved in the App Supervision).
Thank you for letting us know, @Urbanrules86. Store credits are non-transferable; however, you can contact your previous support agent so they can look into that further. We do agree that Choleni is probably correct, as parent-managed accounts cannot purchase apps themselves. If you would like us to verify to make sure, you can send us a direct message from our Profile Page. We can also help with contacting support if needed. Just let us know!
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I'm not familar with chid accounts, but to my understanding parents (your account) have to buy games/apps for their children and allow them to download the game/app.
This article say ......make purchases for your child
He sent the request and I've approved it. Every time I go into the store to purchase it on his account it give me a popup saying "You can't use this app right now. If you'd like to use this app, send your parent or guardian a request for access." when I attempt purchase it on his account. Do I have to purchase it on my account so he'll have access or am I able to purchase it on his account using his credit on his account?
Hey again, @Urbanrules86. If you are still having some issues getting an app purchased for your child, feel free to reach out and let us know. We would be happy to help however we can.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Still having the issue, I think @Choleni is correct in saying I can't purchase the game from my sons store and that I have to gift it to him from my store since he's a child account 10-12. Which comes up with the issue that I need to have his credit on his account moved to mine since he was gifted the credit from Meta Support in regards to an issue with his former account having to be deleted and having to make a new account. An issue that went on for over 4 months. Should I contact meta support for help with that?
Thank you for letting us know, @Urbanrules86. Store credits are non-transferable; however, you can contact your previous support agent so they can look into that further. We do agree that Choleni is probably correct, as parent-managed accounts cannot purchase apps themselves. If you would like us to verify to make sure, you can send us a direct message from our Profile Page. We can also help with contacting support if needed. Just let us know!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thank you for the reply. I will contact support about the credit as they couldn't help me previously with my sons account and had to provide a credit to make a new account (by the way they didn't inform me I would have an issue buying games or apps) but this helps with knowledge to never buy your companies crappy products ever again. I have a quest 1 and my son a 2 apparently we won't be buy any new products from the company until they fix their issues. It seems like the whole company has gone down hill since the Zuck took it over and made it just a part of Facebook.
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