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Son cannot access meta account since changing phone

Oscarplaysgtag
Honored Guest

Son cannot get into account any more 

3 REPLIES 3

KaydenHelper124
Protege

Greetings @Oscarplaysgtag 

Get in reach with Meta and make sure that you unpaired the headset and try again or go to your settings on the headset look for account info and it will show you the information for your son’s account, with you are having problem’s doing this, get in reach with Meta.

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Oscarplaysgtag! We don't want your son to miss out on all the fun VR has awaiting for them! We'd love to assist you regain access to their account if you send us private message! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're looking forward to working with you! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi again, @Oscarplaysgtag! We were just checking to see if you still needed some help with your son's account. If so, please let us know, as we're more than happy to lend a hand! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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